FAQs
Platform FAQs
1. What is Evelance?
Evelance is a predictive AI research accelerator that helps product and design teams validate concepts in hours. It simulates reactions from precise audiences without recruitment, scheduling, or incentives. You upload a live URL or design file, choose a target audience, and run a test that returns psychology scores, persona narratives, and prioritized recommendations.
2. How does Evelance remove recruitment friction?
We maintain over one million predictive audience models that mirror real segments, including consumer and professional profiles. You target people by life context, job type, technology comfort, and behavioral patterns. Tests complete in minutes since there is no outreach, time zone coordination, or participant management. This keeps research on the same timeline as a two-week sprint.
3. What can I test with Evelance?
You can test single designs, compare two variants, or benchmark against competitors. We accept live websites via URL, PDFs, mobile app screens, and presentation files. The system recognizes common interface types such as homepages, onboarding, checkout, pricing, and product details. You can retest after changes to confirm that scores improve.
4. What outputs do I get from a run?
Every run returns thirteen psychology scores, a narrative that explains the reasons behind the scores, a list of specific fixes, and prioritized next steps. You also see where credibility, clarity, or action readiness is weak and which elements are already strong. In A/B runs you see side-by-side scores with a plain explanation of why one variant performs better.
5. How fast are tests?
Typical runs complete in 10–30 minutes. Total time depends on persona count and the size of the design you submit. You can run several cycles in a single day, which allows baseline, iteration, and competitor checks to fit inside one sprint.
6. Does Evelance intend to replace user research?
No. Evelance does not intend to replace user research. It accelerates and augments it by reducing user research cycles, lowering costs, and saving time. The platform makes user research more efficient and inclusive, helping teams reach validation faster with stronger, more focused designs.
Pricing FAQs
1. How is pricing structured?
There are two subscription plans: Core Annual, which provides 1,200 credits for $4,389, and Core Monthly, which provides 100 credits each month. One credit activates one predictive persona in a test. You decide how many personas to include in each run, which determines the cost of that run. This setup lets you manage spending by test and by week.
2. How much does a credit cost?
Choose from flexible, one-time credit packs. Each credit activates one predictive persona in a test. Current pack pricing is $29.90 for 10 credits at $2.99 per credit, $139.50 for 50 credits at $2.79 per credit, $259.00 for 100 credits at $2.59 per credit, and $717.00 for 300 credits at $2.39 per credit. You can mix packs as needed, and for very high volumes we also support custom enterprise pricing.
3. What does a typical test cost?
Cost scales with the number of personas you include. For example, a 10-persona run costs $29.90 with a 10-credit pack at $2.99 per credit, $27.90 with a 50-credit pack at $2.79 per credit, $25.90 with a 100-credit pack at $2.59 per credit, and $23.90 with a 300-credit pack at $2.39 per credit. You can increase or decrease persona counts per run to match decision importance and budget.
4. How do costs compare with traditional research?
A 30-minute participant typically costs $57 in incentives before researcher time. A basic moderated study with ten participants often lands between $4,670 and $5,170 for execution. Full-service agency work commonly ranges from $22,000 to $30,000. Evelance tests complete in minutes without incentives or scheduling, so you can run more validation cycles per dollar.
5. Do credits expire?
Credits that you get with a subscription reset every billing cycle, and separately bought credits remain in the account. If you need a schedule adjustment for a large program, contact us, and we will align the bundle to your roadmap.
Workflow FAQs
1. How do I run my first baseline test?
Start by creating a project and uploading a design file or entering a URL. Select an audience of about ten predictive audience models so you can see meaningful signals without using too many credits on your first run. When results are ready, focus on the lowest score, apply the top recommended fix, and then launch a smaller follow-up test to confirm the change improved outcomes.
2. How do I create an A/B comparison?
Add both design variants within the same run and set a goal area you care about, such as credibility or action readiness. The platform compares results across all 13 psychological scores and provides a narrative that explains which version works better and why. Use those findings to carry proven patterns into your next iteration so improvements are deliberate rather than guesswork.
3. How do I benchmark against competitors?
In your test type, choose competitor test. Upload your design alongside a competitor file or URL and select an audience that mirrors your real market. The system highlights areas where you are ahead and gaps where the competitor performs better. Teams often use this analysis before launch so priorities for the next sprint are tied directly to competitive positioning.
4. How do I choose an audience?
You can start quickly with presets such as young professionals or budget-conscious shoppers, or you can describe your ideal group in plain language. Add details like role, device preference, or purchasing context, and the Intelligent Audience Engine creates predictive audience models that fit those traits. Save effective combinations as presets so your team can reuse them in future projects without repeating setup.
5. How do I use results to plan interviews?
Look at the weakest scores and read the explanations behind them. Turn those insights into specific interview questions that go deeper into the reasons people hesitated or felt uncertain. By using predictive results as input, interviews become shorter, more focused, and easier to connect back to clear design changes.
Support FAQs
1. How do I reach support?
For product issues, billing questions, or account help, email support@evelance.io. You can also open the support panel inside your dashboard by clicking the chat bubble under Learn. In-app tickets automatically include context so our team can troubleshoot faster.
2. What response time should I expect?
Requests submitted during business hours usually receive a same-day first reply. Straightforward account questions are often resolved immediately, while more complex cases, such as file ingestion issues, may take a short back-and-forth before resolution.
3. What are your support hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent after hours, weekends, or holidays are queued and handled the next business day. Enterprise customers can align escalation windows as part of onboarding.
4. How do I report a bug or failed run?
Submit a ticket in the support panel or email support@evelance.io with the project name, run ID if available, audience details, tested files or URLs, timestamp, and screenshots. If the issue is on our side, we credit back the personas used so you can re-test at no extra cost.
5. Do you offer enterprise SLAs and a priority channel?
Yes. Enterprise plans can include service level agreements, priority routing, and scheduled check-ins. During onboarding, we define escalation paths and response targets so your teams know exactly how support is handled.
Trial FAQs
1. How long does the trial last?
The trial period lasts for five full days starting from the moment your access is created. During this time, you can explore the platform freely and run tests without needing a paid subscription.
2. How many credits are included?
Every trial comes with 10 credits. Each credit activates one predictive persona in a test, giving you enough room to run meaningful evaluations and see how results are presented.
3. What happens if I run out of credits before the 5 days?
The trial ends when either your 10 credits are fully used or the 5-day period finishes, whichever comes first. If you run out of credits earlier, access stops immediately, and if days run out first, any unused credits expire at that point. To continue testing beyond the trial, you’ll need to upgrade to a paid subscription.
4. Can I carry over unused credits after the trial?
No. Any credits left at the end of the five-day trial expire automatically. If you want to continue where you left off, you can upgrade to a subscription and start with a fresh credit balance.
5. Will I have access to the full platform during the trial?
Yes. The trial includes access to all features that are available in paid plans. You can create projects, set up audiences, run tests, and review reports exactly the same way you would as a subscriber.
6. Do I need a payment method to start the trial?
No payment information is required to begin the trial. You can use the credits and access all features without entering card details. If you decide to continue afterward, you’ll be prompted to select a plan and add payment information.
7. What happens when the trial ends?
When your trial period or credits run out, access to the platform is paused. All of your past trial results remain saved in your dashboard, so if you decide to subscribe later, you can pick up where you left off without losing your work.