FAQs
Platform FAQs
What is Evelance?
Evelance is an AI-powered predictive user research platform that helps product and design teams validate concepts in hours. You upload a live URL or design file, select the target audience you want to learn from, and run a test that returns scores, persona-level feedback, and prioritized next steps — all without recruitment, scheduling, or incentives.
How does Evelance remove recruitment friction?
Evelance includes over a million ready-to-test Evelance personas that reflect real audience segments. You target people by role, behavior, income, or other traits, and tests complete in minutes without participant outreach or coordination, keeping research timelines in sync with agile work.
What can I test with Evelance?
You can test single designs, compare variants, or benchmark against competitors. Upload live websites, mobile screens, PNGs, or other interface types such as onboarding flows, pricing pages, and checkouts. You can also retest after changes to confirm improvements.
What outputs do I get from a run?
Each test returns multiple psychological scores, persona-level narratives explaining the reasons behind those scores, specific suggested fixes, and prioritized next steps. A/B comparisons show side-by-side results with clear explanations of performance differences.
How fast are tests?
Most runs complete in 10–30 minutes, depending on audience complexity and design size. You can run several cycles in a single day, allowing baseline validation, iteration testing, and competitor checks within one sprint.
Does Evelance intend to replace user research?
No. Evelance accelerates and augments user research by reducing cycles, lowering cost, and saving time. It helps teams validate earlier and focus traditional research sessions on human insight rather than broad recruitment and scheduling.
Pricing FAQs
How is pricing structured?
Evelance is offered on monthly or annual subscriptions based on how regularly your team plans to test. The monthly option supports steady week-to-week validation, and the annual option is built for continuous testing throughout the year with additional capacity for busier periods. Within each plan, you choose how many Evelance personas to include in a test, adjusting depth based on the decision at hand. Usage is managed within the platform to support consistent performance.
How does additional usage work?
If you need more testing capacity in a given month, you can add one-time persona packs that let you include more Evelance personas in your tests without changing your subscription. Packs are priced at $29.90, $139.50, $259.00, and $717.00, with larger packs offering a lower cost per persona. Packs can be combined as needed, and teams with sustained high volume can transition to a custom enterprise setup with tailored pricing and capacity.
What does a typical test cost?
Cost scales with the number of personas you include. For example, a 10-persona run costs $29.90 with a 10-credit pack at $2.99 per credit, $27.90 with a 50-credit pack at $2.79 per credit, $25.90 with a 100-credit pack at $2.59 per credit, and $23.90 with a 300-credit pack at $2.39 per credit. You can increase or decrease persona counts per run to match decision importance and budget.
How do costs compare with traditional research?
A 30-minute participant typically costs $57 in incentives before researcher time. A basic moderated study with ten participants often lands between $4,670 and $5,170 for execution. Full-service agency work commonly ranges from $22,000 to $30,000. Evelance tests complete in minutes without incentives or scheduling, so you can run more validation cycles per dollar.
Do credits expire?
Credits that you get with a subscription reset every billing cycle, and separately bought credits remain in the account. If you need a schedule adjustment for a large program, contact us, and we will align the bundle to your roadmap.
Workflow FAQs
How do I run my first baseline test?
Start by creating a project and uploading a design file or entering a URL. Select an audience of about ten predictive audience models so you can see meaningful signals without using too many credits on your first run. When results are ready, focus on the lowest score, apply the top recommended fix, and then launch a smaller follow-up test to confirm the change improved outcomes.
How do I create an A/B comparison?
Add both design variants within the same run and set a goal area you care about, such as credibility or action readiness. The platform compares results across all 13 psychological scores and provides a narrative that explains which version works better and why. Use those findings to carry proven patterns into your next iteration so improvements are deliberate rather than guesswork.
How do I benchmark against competitors?
In your test type, choose competitor test. Upload your design alongside a competitor file or URL and select an audience that mirrors your real market. The system highlights areas where you are ahead and gaps where the competitor performs better. Teams often use this analysis before launch so priorities for the next sprint are tied directly to competitive positioning.
How do I choose an audience?
You can start quickly with presets such as young professionals or budget-conscious shoppers, or you can describe your ideal group in plain language. Add details like role, device preference, or purchasing context, and the Intelligent Audience Engine creates predictive audience models that fit those traits. Save effective combinations as presets so your team can reuse them in future projects without repeating setup.
How do I use results to plan interviews?
Look at the weakest scores and read the explanations behind them. Turn those insights into specific interview questions that go deeper into the reasons people hesitated or felt uncertain. By using predictive results as input, interviews become shorter, more focused, and easier to connect back to clear design changes.
Support FAQs
How do I reach support?
For product issues, billing questions, or account help, email support@evelance.io. You can also open the support panel inside your dashboard by clicking the chat bubble under Learn. In-app tickets automatically include context so our team can troubleshoot faster.
What response time should I expect?
Requests submitted during business hours usually receive a same-day first reply. Straightforward account questions are often resolved immediately, while more complex cases, such as file ingestion issues, may take a short back-and-forth before resolution.
What are your support hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Messages sent after hours, weekends, or holidays are queued and handled the next business day. Enterprise customers can align escalation windows as part of onboarding.
How do I report a bug or failed run?
Submit a ticket in the support panel or email support@evelance.io with the project name, run ID if available, audience details, tested files or URLs, timestamp, and screenshots. If the issue is on our side, we credit back the personas used so you can re-test at no extra cost.
Do you offer enterprise SLAs and a priority channel?
Yes. Enterprise plans can include service level agreements, priority routing, and scheduled check-ins. During onboarding, we define escalation paths and response targets so your teams know exactly how support is handled.
Trial FAQs
How long does the trial last?
The trial period lasts for 5 full days starting from the moment your access is created. During this time, you can explore the platform freely and run tests without needing a paid subscription.
How many personas are included in the trial?
Every trial includes access with enough Evelance personas to run meaningful evaluations and see how results are presented.
What happens if I use all included personas before the trial ends?
The trial ends when either the allotted personas are used or the five days expire, whichever comes first. If you reach the limit early, your access stops at that point.
Can I carry over unused credits after the trial?
No — trial access and included personas expire at the end of the period. If you upgrade to a subscription, you begin with full plan capacity.
Will I have full platform access?
Yes. The trial includes access to all features available in paid plans, so you can explore and test fully before deciding.
Do I need a payment method to start the trial?
No payment information is required to begin the trial. You can use the credits and access all features without entering card details. If you decide to continue afterward, you’ll be prompted to select a plan and add payment information.
What happens when the trial ends?
When your trial period or credits run out, access to the platform is paused. All of your past trial results remain saved in your dashboard, so if you decide to subscribe later, you can pick up where you left off without losing your work.